By
Rick Vidallon, President, Visionefx
Rourk Public Relations’ Strategic Partner
The blogoshere is reshaping
thousands of communications departments around the
world because of its power to help or harm businesses
and individuals.
We all like the helping
part; it's the harmful part that has everyone running
scared because blogs, whether known or anonymous,
are nearly impossible to get removed from Web sites
or search engines.
However, there are ways
to defend against the disgruntled employee, dissatisfied
client and competitor who is blogging anonymously
and damaging your reputation. If someone punches you
in the nose then you have the right to punch back.
I say, "Walk softly and carry a big keyboard."
Case In Point
A Virginia-based yacht racing organization was getting
pummeled by nasty online comments posted by a previous
participate with an axe to grind. The poster making
the complaints owned the blog where he was carrying
out his agenda. Every time someone Googled the name
of the organization, the blog would pop up in the
search results one or two positions beneath their
listing.
When the client came
to me they wanted to know if we could somehow block
the offending blog’s listing on Google.
The short answer was
no.
Google is not in business
to give you the truth, it's in business to provide
what you think is relevant. The same is true for Yahoo,
Ask, MSN, AOL and other major search engines.
Take an Offensive
Position
To combat a negative blog, a company must get Google
and other search engines to list relevant sites (web
site, blogs and articles) that contain positive information
about your business and push the negative sites back
to page 2 or 3 in the search results.
This is what Visionefx
did for our racing client. Among other things, we
posted positive feedback in what I refer to as "Power
Ezine Websites." We also posted positive feedback
in related industry sites and blogs. After a few weeks
we began to see positive results. After a few months
we dominated the first page of Google with references
containing positive comments.
Social Networking
Sites
The proliferation of UTube and MySpace has created
a very effective tool in counteracting negative comments
on the Web made about you or your business. However,
just building a "positive comments" Web
site will not be enough. You need to know your way
around these networks in order to attract traffic
to your particular page. But it is only one of several
tools that you should utilize in helping you to dominate
in first page search engine results.
Shaping Google
Search Listings
If you're caught in a negative blog situation you'll
need to rehabilitate your reputation by helping shape
Google search listings. The important thing to remember
is that each situation should be looked at on a case-by-case
basis.
A Google spokeswoman
recently told the Indy Star, "Google does not
object in principle to people adding positive content
to outrank the negative. If you use spammy and manipulative
techniques to get this positive content to rank highly,
we may take action on it."
Rick
Vidallon is President of Visionefx, a Web design company
based in Virginia Beach, Va. They provide services
to national companies as well as small to medium businesses
throughout the United States. Rick can be reached
at (757) 619-6456 or www.visionefx.net.
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